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 Management
Chang Men Yee, Carol (Chief Operating Officer)
Ms. Chang is the Chief Operating Officer of the Group and also one of the pioneer staff of the company since 1991. Ms. Chang is responsible for managing the overall business, overseeing the daily operation and developing business strategies that leads to sustainable growth of the Group. Ms. Chang holds a Bachelor degree in Computer Science from the University of Texas at Austin in the United States of America.
Pak Wai Lam, Frank (General Manager)
Mr. Pak is the General Manager of the Group. He joined the Group in 2003 and is responsible for the entire operations. His role involves the strategic planning, leadership and operational execution management. He drives revenue growth for our contact centre business by leading the sales and marketing management activities, managing key accounts and working closely with all team members to align targets and delivery of quality services. Mr. Pak obtained a Master of Business Administration (MBA) from the Open University of Hong Kong in 2002. Prior to joining the Group, Mr. Pak worked in the telecom industry and has over 30 years of experience in business development.
Suen Fuk Hoi, Eric (Financial Controller)
Mr. Suen is the Financial Controller and Company Secretary of the Group, and is responsible for the overall financial planning and reporting of the company. He joined the Group in 2003, and obtained a Bachelor of Business Administration degree from The Open Leaning institute of Hong Kong (now known as The Open University of Hong Kong) in 1995. Mr. Suen is a member of the Hong Kong Institute of Certified Public Accountants since 1999 and an associate of the Association of International Accountants since 1998.
Cheung Chi Tat (IT Manager)
Mr. Cheung is our IT Manager and also one of the pioneer staff of the Group. He holds a Higher Diploma in Electricity and Engineering from The Hong Kong Polytechnic (now known as The Hong Kong Polytechnic University). Prior to joining Epro in 1990, Mr. Cheung worked at Star Paging and has extensive experience in system design and software development. Mr. Cheung is responsible to lead the Research and Development Team of the Group for the continuous development of our proprietary Marvel Contact Centre System and related projects.
Chan Lok Man, Raymond (Talent Acquisition Manager)
Mr. Chan joined the Group in 2009 and is currently the Talent Acquisition Manager for staff acquisition operation. He has extensive experience in call centre services and is responsible for implementing talent acquisition strategy as well as managing the full cycle of recruiting process. Mr. Chan obtained a Master of Science degree in Enterprise Management from University of Warwick in 2025 and a Bachelor of Arts degree in Business Enterprise from University College Birmingham in 2022.
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